With a most sincere puppy-dog-eyed apology, Microsoft announced yesterday that they are extending their manufacturer’s warranty of 1 year to 3 years. After constantly denying the mounting anecdotal evidence of system failures, it appears MS is finally admitting there is a problem and are providing a solution. While I personally, nor anyone I know has had an Xbox 360 die from the infamous, Red Ring of Death, it is apparent that it has become quite a problem.
I have to admit, I like what Microsoft is doing. Now I know they are a little late in doing so, they at least appear to be on the up-and-up in extending the warranty. So what are the details? Well, according to Major Nelson’s recent podcast on the subject, the normal 1-year warranty still applies, but for “general hardware failures” with the RROD, there is now a 3-year warranty. Also, if you have had your console repaired in the past for the RROD, Microsoft will cut you a reimbursement check. It is estimated that this will cost Microsoft around $1.05 billion to $1.15 billion for the policy change. Those are some deep pockets.
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